SHIPPING POLICY

At SGI, we make use of trusted third-party delivery services to deliver all online orders to major cities and central locations within South Africa.

📍 Delivery Areas & Surcharges

• Deliveries to outlying or remote areas may take longer than standard timeframes.

• In rare cases, these deliveries may incur an additional surcharge that is not calculated at checkout.

• Should this apply to your order, SGI will contact you to either:

  • Arrange for the additional payment, or

  • Offer an alternative, cost-effective delivery solution.

✅ Order Handling & Dispatch

• Every item is carefully pre-inspected before leaving our dispatch facility, which is monitored via CCTV surveillance for quality assurance.

• Our third-party couriers are responsible for the collection, handling, and timely delivery of all parcels.

🚫 Damaged or Tampered Parcels

• If your parcel appears to be damaged, opened, or mishandled, please do not accept it from the courier.

• Instead, report the issue to SGI immediately so we can investigate and assist you accordingly.